Refund and Returns Policy

# REFUND & RETURN POLICY

Thank you for shopping at lovedollc.com. Please review our refund and return policy below.

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### 1. RETURN ELIGIBILITY & PERIOD
* We accept returns within **14 days** of delivery for standard, eligible items. If 14 days have passed since your purchase was delivered, unfortunately, we cannot offer you a return or exchange.
* To be eligible for a return, your item must be **unopened, unused**, and in the same brand-new condition that you received it, with all original packaging, tags, and accessories intact.
* A valid receipt or proof of purchase is required to complete your return.

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### 2. NON-RETURNABLE ITEMS (HYGIENE & SAFETY POLICY)
Due to strict health, hygiene, and sanitary regulations, certain goods cannot be returned or refunded once opened:
* **Full-Sized & Torso Dolls:** Cannot be returned once unpacked or used.
* **Intimate & Sanitary Products / Lingerie:** Due to hygiene standards, intimate apparel and hygiene-sensitive items cannot be returned or exchanged if ordered in the wrong size or opened.
* **Gift Cards & Downloadable Items.**

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### 3. SPECIAL POLICY FOR CUSTOMIZED DOLLS
* **Order Cancellation:** Once a customized doll enters the production phase or is completed to your custom specifications, orders **cannot be cancelled or refunded**.
* **Pre-Shipment Confirmation:** For custom orders, we provide high-resolution photos/videos for your approval prior to dispatch. You may request adjustments within the agreed scope during this stage.
* **Replacement / Repair Only:** Due to their custom nature and hygiene standards, customized dolls can only be repaired or parts replaced if defective upon arrival, but are strictly non-refundable.

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### 4. DAMAGED OR DEFECTIVE ITEMS (EXCHANGES)
We strictly inspect every product before shipping. However, if your item arrives damaged or with manufacturing defects:
1. Contact our customer service team within **48 hours** of receiving the package.
2. Provide clear photos or video evidence showing the defective area along with your order number.
3. Once verified, we will arrange for a replacement part, full replacement, or repair service at no extra cost to you.

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### 5. RETURN PROCESS & SHIPPING COSTS
* **Authorization Required:** Please contact our support team to request a Return Merchandise Authorization (RMA) and the correct return address. **Do not return items to the address on the parcel without contacting us first.**
* **Return Shipping:** You will be responsible for paying your own shipping costs for returning non-defective items. Original shipping fees are non-refundable.
* **Tracking & Insurance:** If you are returning high-value items, we strongly recommend using a trackable shipping service and purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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### 6. REFUND PROCESS
* Once your returned item is received and inspected, we will send an email notifying you of the approval or rejection of your refund.
* If approved, your refund will be processed to your original method of payment within **5–10 business days**.

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### 7. CONTACT US
For any return inquiries, cancellations, or warranty claims, please reach out through our official support channel:
* **Website:** https://lovedollc.com
* **Email:** support@lovedollc.com